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Your keyworker tenancy

...and responsibilities Under the terms and conditions of your tenancy agreement, you have certain rights and responsibilities. Please familiarise yourself with them because failure to comply may mean that we will take steps to end your tenancy. Here’s a brief summary of some of your responsibilities. Your tenancy agreement will...

Report a problem

Make a complaint about MTVH You can make a formal complaint if you're not happy with the service we've provided. Make a complaint about MTVH...

Policies and terms for our suppliers

...works order invoices should be forwarded to; CommercialTeamInvoices@mtvh.co.uk The no purchase order, no pay policy offers significant benefits to suppliers as well as to MTVH. All invoices are delivered to a central location and therefore there is one point of contact for any queries. Any queries and questions should be...

Metropolitan Funding PLC trading update Q2 2021-22

...the Covid-19 pandemic. Equally, there have been notable successes across our frontline services. For example, despite the complexities of home visits during the pandemic, our home repairs service maintained excellent service and in fact complaints reduced significantly. We have also revamped much of our online and digital offering to customers,...

Dealing with irritating or annoying behaviour

...into anti-social behaviour. You can gather evidence by using either: A diary sheet (PDF). The Noise App for your phone if you need to record noise. If you think the problem has turned into anti-social behaviour, report it to us. We can’t guarantee anonymity when following up on a report....

MTVH partners with Age UK Barnet for West Hendon residents

MTVH has partnered with Age UK Barnet to older residents to keep warm over Christmas and throughout winter. On the 13th December 2023 MTVH distributed winter hampers donated by Age UK Barnet, to residents aged 55 and over at the West Hendon estate.

Claim up to £500 a year for essential repairs

Example of how the allowance works if you claim in years 2 and 3   Year Repairs allowance Allowance claimed for repairs Amount rolled over to next year Year 1 £500 £0 £500 Year 2 £1,000 (£500 + £500) £750 £250 Year 3 £750 (£500 + £250) £0 £500... Read More

Request a repair

Repairs in communal (shared) areas are our responsibility. If you request a communal repair, you don’t have to be there when it’s being fixed. If you report a communal problem that we deem to be a risk to people or homes, we’ll let everyone who’s affected know.... Read More

Resident Bulletin – Winter 2024

MTVH resident bulletin (Winter 2024)... Read More

MTVH 10-year construction plan (September 2024 update)