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Protecting residents from building safety costs

Leaseholders to be protected from building safety remediation costs

Complaints performance

...complaints performance 2022/23 – MTVH complaints results 2021/22 – MTVH complaints results 2020/21 – MTVH complaints results 2019/20 – MTVH complaints results 2018/19 – Metropolitan Housing complaints results 2018/19 – Thames Valley Housing – Complaints by category stage 3 (PDF) 2018/19 – Thames Valley Housing – Complaints by outcome (PDF)...

Sustainable investment

...Future 2021 (PDF) We have committed to publishing an annual sustainability update report, detailing our progress against our Sustainability Strategy and our 2030 Action Plan. View Annual Sustainability Update Report 2022 (PDF) 3. Ritterwald Certified Sustainable Housing Certification View Ritterwald Certified Sustainable Housing certificate (PDF) View imug rating certificate (PDF)...

Tenant Satisfaction Measures

...on building safety 76.7% 60.4% Rented homes and shared ownership Required gas safety checks carried out 99.6% Required fire risk assessments carried out 100% Required asbestos management surveys or re-inspections carried out 98.6% Required legionella risk assessments carried out 100% Required communal passenger lift safety checks carried out 100%...

Board and executive

...Affordable Housing Committee. Kush has Executive responsibility for compliance with the Transparency, Influence and Accountability Standard, the Neighbourhood and Community Standard and the Tenancy Standard. In addition, Kush holds responsibilities for both Senior Management and Certification functions for FCA regulated activities. Kush is also the Lead Accountable Person for complaints....

Financial overview

Annual report 2023 (PDF) https://www.mtvh.co.uk/?document=metropolitan-housing-trust-ltd-accounts-y-e-31-03-23...

MTVH Sustainable Reporting Standards

...KPIs and Strategic Indicators 2020/21 Target 2020/21 Performance 2021/22 Target PROPERTY COMPLIANCE Properties with a valid gas safety certificate 100% 99.6% 100% Managed blocks with a fire risk assessment 100% 100% 100% Managed blocks with a valid asbestos disturbance assessment 100% 99.3% 100% Managed blocks with a valid electrical safety...

Modern slavery statement

...have a zero tolerance approach to slavery and human trafficking. We expect all those in our supply chain and contractors to comply with our values. View our full 2023 statement (PDF) View our previous statements on modern slavery: Full 2022 statement (PDF) Full 2021 statement (PDF) Full 2020 statement (PDF)...

Service charge estimates for 2024 to 2025

We have sent you a letter that sets out our estimates for your service charge payments from 1 April 2024 to 31 March 2025. You should have received this letter in February 2024. We have estimated the cost of this by looking at how much things cost over the last...

Moving in to your new build home

...Appliances – explain how to use and care for them. Communal areas – give you a tour, and explain access controls. Defects – we will check for any defects and agree with you on how to solve any problems. Ask us questions – feel free to ask us any questions...