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Shared owners

Rent increases are linked to inflation. Your rent increases every year by the Retail Price Index (RPI), plus a % specified in your tenancy agreement lease. Rent increases from 1 April 2024 We have sent you a letter explaining how much your rent will increase by from 1 April 2024....

Complaints results, 2022 to 2023

New Stage 1 complaints: 4,356 Stage 2 complaints: 936 21.2% of complaints escalated from Stage 1 to Stage 2 Please see our annual 2022 to 2023 customer complaints report below, broken down by business. Type of complaint Total Responsive repairs 1,899 Compliance 1,455 Housing services 470 Planned programmes 375...

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Women on the Move Awards: Shrouk El-Attar

...the UK and helping those who face persecution due to their sexuality in Egypt. In 2018, Shrouk won the Young Woman of the Year Award at the Women on the Move Awards and was also chosen as one of the 100 Most Influential Women in the World by the BBC....

Mel Barrett appointed as MTVH CEO

...of working in partnership with Government, private enterprise, commissioning bodies, regulators and voluntary organisations to deliver better outcomes for residents and customers aligns with our vision to provide decent homes and the chance to live well. Mel, as the child of Windrush Generation parents, is also a passionate champion for...

Home contents insurance

How to apply Apply online Or download and complete an application form (PDF), then post it to: Wessex Group Jewry House, Jewry Street Winchester SO23 8RZ You can also apply by phone. Call Wessex Administration on 01962 892 086. Read the privacy notice (PDF) for information on how Wessex Group...

Geeta Nanda, OBE, to step down as MTVH CEO in Autumn 2024

...and the opportunities that come with that. I’m grateful that MTVH has given me the opportunity to fulfil that purpose and proud that we have enhanced resident experience, created great places to live, and met the challenges faced by communities by supporting people to live well. With our great team...

Equity loans

... Equity loan guides Repaying your equity loan (PDF) Equity Loans home improvements (PDF) Remortgage or additional borrowing (PDF) Transfer of equity (change of ownership) (PDF) Any questions? The easiest way to ask us a question about equity loans is online using this form. Contact us about equity loans...

Staying safe in your keyworker home

...you must keep all communal areas clear. You can’t use the communal area to store things like: Door mats Shoes Pictures Plants Bikes Prams Shopping trolleys If you keep storing these items in communal areas, we’ll remove and dispose of them. Keeping your appliances safe We need to access...

Changes to resident feedback surveys

...The questions asked in our main customer satisfaction survey now incorporate questions from the Tenant Satisfaction Measures (TSMs) set by the Regulator of Social Housing. These questions were designed by the Regulator to help tenants to scrutinise the performance of their landlord. The TSM questions also help us to assess...