We believe everyone should have a decent home and the chance to live well

Your MTVH Online account is the quickest and easiest way to:

Make a payment

Make a payment

Make a secure payment when it's convenient for you and check your balance 24 hours a day.

Request and track repairs

Request and track repairs

It's the fastest way to ask for and track a non-emergency repair for your home or communal area.

View your requests

View your requests

See all of your online requests in one place and check the status of ongoing requests.

Update your details

Update your details

Let us know if any of the information we have about you has changed so that we know the best way to contact you.

Recent announcements

19 March 2026

MTVH and Berkeley to deliver 426 homes in West Ham

Metropolitan Thames Valley Housing has signed a significant agreement with Berkeley to deliver 426 new affordable homes at TwelveTrees Park in West Ham, London.
10 March 2026

Young residents set six recommendations for youth voice

Partnership for Young London has launched a new impact report and video showing how young residents are using peer research to help housing providers embed youth voice in decisions that shape services, neighbourhoods and housing futures.
6 March 2026

Video calls now helping us diagnose repairs faster

We’re now using secure video calls to help diagnose some repairs faster. Residents can show the issue in real time, helping MTVH book the right appointment sooner and improve the overall repair experience.