Job vacancies

Customer Liaison Officer

Location:Beeston

Postcode:NG9 1LA

£31,988 - £33,672 p/a

Permanent - Full Time

Closing date - May 2, 2025
Hurry only 7 days to apply

The role

Customer Liaison Officer

£31,988 - £33,672

The safety of our customers, and therefore building safety, is our number one priority. This role will work across our diverse geography & portfolio to ensure we take a coherent and co-ordinated approach to building safety at a time when expectations are rightly increasing.

The Customer Liaison Officer will deliver a business-critical service to ensure that customers’ expectations are exceeded. This role will give the right candidate the opportunity to shape our strategy for supporting our customers. The Building SafetyDepartment has a varied workload with demandingtimescales, the Customer Liaison Officer willbe responsible for owning the communication with our customers and supportingthe Delivery and Commercial Teamswith the delivery of remediation works.

This is a key role and will help ensure the safety of our customers.

Whatyou'llneed to succeed:

  • Strong communication (both written and verbal) and presentation skills

  • Ability tomaintain attention to detail in a busy environment.

  • Experience of providinga high level of customer service

  • Confident and experienced collaborator.

  • Natural problem-solving skills.

  • Strong ICT capability, EXCEL, WORD etc.

  • Proven prioritisation skills

  • Experienced Team Worker

  • Previous experience workingwithin housing (essential)

This role is eligible for hybrid working. This role will require a mixture of office/home-based working at our Beeston, Nottingham office and on-site presence at some of our properties in Leicester.

A full, clean driving licence and access to own vehicle for business use will berequiredfor this role.

MTVH conducts an annual review of salaries for colleagues. The salary displayed does not reflect any agreements reached during our 2025 review.

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

  • 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
  • 2 volunteering days per year for things like helping out in local communities
  • An additional ‘Beliefs day’ once a year to have an extra a day off
  • Supported family friendly approach with extended parental leave
  • Enhanced pension with matched contributions of up to 9%
  • Option to buy or sell up to 5 days annual leave per year
  • Life assurance cover 3 x your salary
  • Cycle2work scheme
  • Hybrid Working - Dependent on job role and department
  • Health cash plan scheme for your everyday healthcare needs which you can add your family members too
  • Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
  • Access to extensive learning and training opportunities with Wisebox platform
  • Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
  • Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
  • Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation

About us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-

  • Gender
  • Ethnicity
  • LGBTQ+
  • Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Download documents

Occupational Requirements.docx
Customer Liaison Officer.docx
MTVH Overview and Benefits_JB_final_v4.pdf

Department:Property

Last updated:April 17, 2025

Job ref:MTVH190674

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