Request a refund

Use this form to request a refund.

You can’t get a refund if you either:

  • owe us money
  • need to keep money in your account so you have enough to pay your rent or service charge

If you get Universal Credit or Housing Benefit, we will need to check with your local authority before processing your refund.

If we can’t give you a refund, we’ll contact you to explain why.

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