Use this form to request a refund.
We may not be able to give you a refund if either:
- you owe us money
- we need to keep money in your account so you have enough to pay your rent or service charge
If you receive Universal Credit or Housing Benefit, we will need to check with your local authority before processing your refund.
If we can’t give you a refund, we’ll contact you to explain why.
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