Payments

You can make a payment online, by phone or in-person.

If you make regular payments, you can set up a Direct Debit.

How to make a payment

If you have an MTVH online account, you can make payments 24 hours a day, 7 days a week.

You can save your debit or credit card details securely, so you won’t need to enter them again next time you login.

Other ways to make a payment

To pay securely over the phone call us on 0203 535 3535 Monday-Friday, 8am-6pm.

You can also call allpay’s automated phone payment service by calling 0330 041 6497 24 hours a day, 7 days a week. You’ll need a credit or debit card and an allpay rent payment card.

Phone payments take 24-48 hours to show up on your account.

Your card provider may charge you a fee if you pay by credit card.

You can also pay online through a secure system called allpay. You’ll need an email address, a debit or credit card and an allpay payment card.

You can get an allpay card by calling us on 0203 535 3535 Monday-Friday, 8am-6pm or contacting us online.

Your card provider may charge you interest if you pay by credit card.

If you have an allpay payment card you can use it in more than 22,000 places, including newsagents, convenience stores and supermarkets. Find your nearest Paypoint store.

Check your account balance

There are several ways you can check your account balance and get a statement.

Your MTVH Online account

If you have an MTVH Online account, you can view your account balance 24 hours a day, 7 days a week.

You’ll also be able to see recent transactions up until the start of the previous financial year, and print out a statement of account or save it as a PDF.

Get an account

Phone

Call us on 0203 535 3535 Monday-Friday, 8am-6pm to find out your account balance.

If you need a statement, we can send you one by email or post.

Read MTVH’s Money and debt policy (PDF)

If you’re struggling with the cost of living

We can help you with:

Finding local support in your community.
Getting grants from the Government and other organisations.
Making a budget and managing your money.

Get help with the cost of living

Understanding your payments

Rent

Your rent covers different things – it depends on whether you’re a tenant or homeowner.

If you’re a tenant, the rent you pay will usually include:

Buildings insurance
The cost of repairs to your home that MTVH is responsible for
Interest payments on money we borrowed to build, or modernise, your home
Future borrowing to build new homes

We review most tenants’ rents every year in line with government policy on rent setting. Tenants whose rent is set by the Valuation Office Agency, have their rent reviewed every second year. Read more about how your social rent is set.

If you’re a shared owner, your rent covers a contribution towards the cost of developing your home. It’s based on the value of the rented share and is adjusted each year in line with the formula in your shared ownership lease.

Service charge

You may need to pay a service charge to cover things like cleaning communal areas and fire equipment maintenance. Find out more about service charges.