Direct Debits

A Direct Debit is the easiest way to make a regular payment. It’s easy to set up and it’s made automatically, so you do not need to worry about paying on time.

Your Direct Debit tells your bank or building society that you’ve given us permission to take money from your account.

You can choose when your payment is taken. We have to let you know how much we’re going to take and when, before we take it.

Your Direct Debits will be protected by the Direct Debit Guarantee Scheme. This means they’re safe and secure and your bank will give you a full refund if there’s ever a mistake.

How to set up a Direct Debit

You can only set up a Direct Debit if you’re the account holder.

Call us on 0203 535 3535 Monday-Friday, 8am-6pm. As well as a bank or building society account that accepts Direct Debits, you’ll need your:

• MTVH payment reference – this will be on any letters or statements we’ve sent you
• Name and address
• Bank’s name and address
• Account number and sort code

You can arrange for your Direct Debit payment to be taken every week, fortnight, 4 weeks or month.

Your first Direct Debit payment will not be taken for 10 working days. You’ll get a letter from allpay confirming that your Direct Debit has been set up.

Change a Direct Debit amount or date

Call us if you want to change how much a Direct Debit is for, or the date it leaves your account 0203 535 3535 Monday-Friday, 8am-6pm.

Any changes you make to your Direct Debit can take up to 10 working days to go through.

Cancel a Direct Debit

You can cancel a Direct Debit at any time. You’ll have to call your bank, or go into your branch if you have one.

You’ll need:

• Your bank or building society account number
• The name(s) on the account
• The branch sort code
• Your MTVH payment reference – this will be on any letters or statements we’ve sent you

You may be able to cancel your Direct Debit using online banking or your bank’s mobile app.

You must tell your bank that you want to cancel your Direct Debit at least 2 working days before your next payment is due. If you do not, the payment may still be taken.

If you cancel your Direct Debit, tell us so we know how you’ll be making payments in the future.