12 February 2025
Summary: Get the latest on the feedback you have been giving us, details on recent service improvements, and an introduction to our new CEO.
We are committed to listening to your feedback and continually improving the service we provide for you. In this latest bulletin, we share updates on the changes we’ve made based on what you’ve told us. To find out more about how you have been influencing service delivery, useful tips on keeping your home warm and more information on financial support that’s available to you, click here to read the latest bulletin.
Listening to your feedback, we have adjusted our approach to completing customer surveys. Residents from our Service Charge Collaboration Group and Customer Council have also shaped the content, tone, and language of our annual rent and service charge letters for the coming year. We are grateful for their input.
We value your feedback on this bulletin and would love to know what other topics you’d like to see covered in the next edition. This will help shape future communications with our residents. Contact communications@mtvh.co.uk to share your feedback and be in with a chance to win £50 Love to Shop vouchers.
You can view our previous editions of our resident bulletin and other publications here.