08 April 2025
Summary:
Last year, the role of MTVH Resident Estate Inspectors was a key topic of our Continuous Learning Scrutiny reviews.
In March, we hosted a deep dive at Chalkhill in west London to discuss the role in detail and identify ways the management of MTVH neighbourhoods could be improved. As part of the meeting, we completed a brief walkaround of the local area, where colleagues shared ‘what good looks like’ when it comes to responsible estate management. The key discussion points and outcomes included:
– Clarifying estate maintenance responsibilities Some residents felt the lines are blurred between who is responsible for what when it comes to estate maintenance. In response, we plan to provide residents with maintenance signposting and information at the initial sign-up stage.
– Increasing transparency around MTVH estate contractors We shared with residents that we regularly host meetings with estate contractors to discuss our expectations, set KPIs and explore the implications when standards are not met.
– Promoting the role of Resident Estate Inspectors within MTVH communities We discussed the profile of Resident Estate Inspectors and explored new ways to recruit residents to the role
“Thank you for organising yesterday’s meeting. The walkaround was interesting, and I think the Resident Estate Inspector role is going to be a challenge (in a good way) for MTVH to get right. I suspect there will be tweaks along the way but it will be great to see in action.”
– MTVH Resident