Contact us if you’re struggling
We can help you with things like:
- Finding local support in your community.
- Reducing your expenses.
- Getting grants from us, the Government and other organisations.
- Getting a job or preparing for an interview.
Or call us on 0203 535 3535, Monday to Friday, 8am-6pm, and ask for the Community Impact team.
Keeping costs down during winter
If you’re struggling with bills this winter, it’s important to remember that you’re not alone and there are people and organisations that can support you.
Read our money advice for help with:
- Keeping your utility bills down.
- Making a budget.
- Other charities and organisations that can help.
Check if you can apply for Pension Credit
If you get the State Pension and are on a low income, you may be entitled to Pension Credit.
Pension Credit gives you extra money to help with living costs. If you get it, you could get more help, such as:
- Winter Fuel Payment (up to £300 to help pay your heating bills this winter)
- Warm Home Discount Scheme (£150 discount on your electricity bill)
- Housing Benefit
You must apply for Pension Credit by 21 December 2024 to qualify for this year’s Winter Fuel Payment.
Support from the Government and other organisations
Help with your energy bills
You may be able to take advantage of grants and benefits to help with your energy bills.
Help is available from the Government, local councils and energy suppliers.
Join your energy supplier’s Priority Services Register
Joining this means you can get extra help – like prioritising your calls and more frequent meter readings.
Help from your local council
Your local council can help you find spaces to keep warm. They may also help with essential costs like bills or clothes.
Help with health costs
You may be able to get help with prescriptions, dental care, healthcare travel and other health costs, particularly if you’re on a low income or getting certain benefits.
Money and debt policy
Our policy provides more information about how we work and the standards we hold ourselves to.